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Yes. Contact us if you haven't been assigned a representative.

Not at this time. However, the file formats for our electronic data files are available at any time in our Reference Manuals.

No. We currently use a flat file data exchange format.

The demand curve file is posted on File Exchange by the 20th calendar day prior to the flow month.

Yes. We encourage you to recycle unused rate codes. You may change the dollar value through the file. The rate timeline is provided in our Reference Manual.

We establish the rate codes during the initial set-up, and it’s your responsibility to submit a dollar value to attach to the rate codes prior to billing. Please refer to the Customer Billing & Rate section of the Reference Manual for more details.

If you submit the file by 5 p.m. Eastern, you will receive a response file the next day.

We’ll process the last file prior to the daily cut off at 5 p.m. Eastern. If more than one file is submitted, the supplier must consolidate or append to the original file to avoid over-laying the previously submitted transactions.

All transactions for that account will not process.

Yes. You must submit an Invoice Access Form to your assigned representative.

We do this to inform and properly staff our customer call center because these activities tend to increase call volume.

No, we don’t accept three-way calls in order to protect the privacy of our customers.

We calculate the appropriate tax to the customer bill. The rate submitted to us to bill Choice customers should exclude tax.

The applicable taxes show as a separate line item on the customer's invoice.

We are responsible for refunding tax exemption corrections via an adjustment to the customer's account or by back-dating the exemption date.

Yes. Please contact your assigned representative to obtain the appropriate forms. 

Yes. Contact us if you haven't been assigned a representative.

Bank transfers may only be requested once a month to be effective for the upcoming billing cycle and must be requested within three business days after the conclusion of the customer’s monthly billing cycle.

All forms must be received by us in completed, legible form with all signatures by the first of each month for gas flow to begin the following month. Scanned or faxed copies will be accepted. If the first falls on a holiday or weekend, the deadline is the business day PRIOR to the first. If a contract is not completed properly, it will not be processed and it will be returned to you.

The legal name listed with the Secretary of State's website is required. All pages of the contract where a customer's name is required will need to be the same.

We’ll provide this information if you’re the customer's agent. Otherwise, you’ll be advised to refer back to the customer contact for this information.

If your customer has granted you access to their invoice on Aviator, you can view the invoice via Aviator. In addition, you may view the customer's usage information on their .USE file.

Yes. You must submit an Invoice Access Form to your assigned representative.

Yes. Contact us if you haven't been assigned a representative.